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.INSURANCE is operated by fTLD Registry Services, LLC—a coalition of banks, insurance companies and financial services trade associations from around the world—which ensures it is governed in the best interests of insurance companies, agencies, agents and their customers. fTLD has a deep understanding of the insurance community, their customers and their institutional needs. fTLD’s mission is to operate a trusted, verified, more secure and easily-identifiable online location for these businesses and their customers

fTLD was granted the right to operate .INSURANCE on February 19, 2015, and launched the TLD in 2016. fTLD works diligently to enhance trust and security for .INSURANCE on an ongoing basis. All applicants undergo a thorough verification process before being awarded a domain and must comply with strict registry policies ensuring ongoing compliance with .INSURANCE security requirements.

A .INSURANCE at the end of a URL acts as  a built-in stamp of approval for an insurance company, agency or agent’s security measures, letting their customers know their site is trusted, verified and more secure.


fTLD Registry Services, LLC (fTLD) is led by its Managing Director with oversight by the Operating Manager, collectively the American Bankers Association (ABA) and the Financial Services Roundtable (FSR). Their combined talents represent experience in financial services, cybersecurity, risk management, operations and registry/registrar services. fTLD’s Advisory Council provide a means for community participation and stakeholder engagement that serves to inform the company’s policy decisions.

Craig Schwartz, Managing Director of fTLD Registry Services, is responsible for the operations of the company and leads the team in achieving fTLD’s mission and objectives. Previously, Craig was with the internet Corporation for Assigned Names and Numbers (ICANN) for five years where he served as Chief gTLD Registry Liaison. Before joining ICANN, Craig was with Widmeyer Communications, a DC-based public relations and strategic communications firm, for nearly a decade and most recently as Vice President, Operations. Craig earned his BS Degree in Finance from the University of Maryland.

Heather Diaz, Senior Director, Compliance and Policy of fTLD Registry Services, is responsible for developing and implementing policies, procedures, and controls to assist fTLD in strategically meeting its business and operational goals while ensuring compliance with legal requirements. Prior to joining fTLD, Diaz was a compliance manager at a subsidiary of AARP where she was responsible for quality control and compliance oversight of the products and services made available to AARP members. In addition, she oversaw the corporate compliance and risk management programs. Diaz is a 2004 graduate of the College of Arts and Sciences of The University of Pennsylvania, and a 2014 graduate of a Master of Arts degree program from University of Southern California.  She also is a certified compliance and ethics professional.

Drew Schiff, Director, Engagement Services of fTLD Registry Services, is responsible for leading fTLD’s marketing and communications activities including direct engagement with bankers, insurers and financial services trade associations. Prior to joining fTLD, Drew was a startup consultant focusing on strategy, operations, marketing and business development for tech startups in the DC area for nearly a decade. Drew earned his MBA from the Robert H. Smith School of Business at the University of Maryland, a CFP designation from the College of Charleston and a BS Degree in Finance and Economics from Clemson University.

Audrey Abshire, Project Manager, supports fTLD Registry Services by engaging fTLD’s registrars and vendors, conducting research, analyzing information, preparing reports, handling information requests and maintaining a variety of databases. Before joining fTLD, Audrey worked as a strategic senior sales associate at Cvent, a leading cloud-based event management platform, where she was responsible for establishing new and repeat business opportunities for advertising-based software sales, as well as providing strategic consult on corporate marketing initiatives for enterprise clientele within Cvent’s three hotel network websites. She also brings extensive knowledge and experience in event management, as well as hospitality sales. Audrey is a 2012 graduate of the College of Charleston with dual BS Degrees in Business Administration and Hospitality and Tourism Management.

Operating Management Team

Barry Epstein joined the American Bankers Association in 2004 and is currently its Senior Vice President/Controller and the Treasurer for several of the association’s subsidiaries. He oversees and is currently responsible for fTLD’s accounting, finance, and treasury requirements.

Chris Feeney is the President of BITS, the technology division of the Financial Services Roundtable, where he works with the nation’s largest financial institutions and policymakers in promoting safety and soundness in cybersecurity, fraud and with firms on emerging technologies in the financial industry.

Tom Greco is the Vice President and Senior Counsel for Contracts and Technology at the American Bankers Association and focuses on business, technology and legal issues as a member of the association’s General Counsel’s office.  His is responsible for fTLD’s in-house legal counsel.

Sam Lisker is the American Bankers Association’s Senior Vice President for Finance, Administration and Industry Providers with ABA’s Professional Development Group, which provides professional development, education and training to the financial services industry.

Heather Wyson-Constantine is a Vice President with the American Bankers Association’s Center for Payments and Cybersecurity. She is responsible for business continuity and disaster recovery, physical security and cybersecurity initiatives.

Advisory Council

The Advisory Council includes the following organizations:

  • American Council of Life Insurers (United States)
  • American Insurance Association (United States)
  • Canadian Life and Health Insurance Association Inc. (Canada)
  • European Banking Federation (Belgium)
  • Financial Services Information Sharing and Analysis Center (United States)
  • Independent Insurance Agents & Brokers of America, Inc. (United States)
  • Insurance Bureau of Canada (Canada)
  • Insurance Ireland (Ireland)
  • Property Casualty Insurers Association of America (United States)


Advisory Council Rules and Operating Procedures

Definitions for Policies

Policy Development Process Policy

Questions or comments for the Advisory Council may be submitted to ac@fTLD.com.